Privacy Policy for Caring Without Borders

Effective Date: 5 September 2024

At Caring Without Borders, we are committed to protecting the privacy and security of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. It also outlines your rights and how to exercise them under applicable privacy laws.

We value your trust and aim to ensure that your personal data is handled with the highest standards of privacy and security.

1. Information We Collect

We collect information about you in several ways:

a. Personal Data:

When you engage with our platform, make a purchase, subscribe to newsletters, or interact with our projects and services, we may collect:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (processed securely through third-party providers)

  • Account details (such as username, password, and account preferences)

b. Non-Personal Data:

We also collect non-identifiable data automatically:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Referring website URLs

  • Pages visited on our website

  • Location data (for regional service optimisation)

c. Cookies and Tracking Technologies:

We use cookies, web beacons, and similar tracking technologies to enhance user experience and analyse site usage. You can manage cookies via your browser settings.

2. How We Use Your Information

We use the information we collect to:

  • Provide and improve our services: Including processing transactions, fulfilling orders, and enhancing user experience.

  • Personalise user experience: By offering tailored recommendations, content, and promotions.

  • Communicate with you: To send you updates, respond to enquiries, and deliver newsletters (if opted in).

  • Support global impact initiatives: Aligning your purchases with the projects and causes you support.

  • Manage your account: Facilitate login, security, and account preferences.

  • Analyse and improve the website: To monitor performance and optimise content.

  • Ensure security: To protect against fraudulent activity, monitor for security breaches, and comply with legal obligations.

3. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following cases:

  • Service Providers: We may share your information with trusted third-party service providers for payment processing, email marketing, and analytics services, under strict confidentiality agreements.

  • Legal Obligations: We may disclose your information to comply with legal obligations, enforce our site policies, or protect our rights, privacy, safety, or property, and that of others.

  • Business Transfers: In the event of a merger, acquisition, or sale of our assets, your data may be transferred as part of the business transaction, subject to the same privacy commitments.

4. International Data Transfers

As a global organisation, Caring Without Borders may transfer your personal data to countries outside your own for processing and storage. We ensure that any such transfers comply with applicable privacy laws and that adequate safeguards are in place to protect your information.

For users in the European Economic Area (EEA), we comply with the GDPR and ensure that your data is protected through mechanisms like Standard Contractual Clauses (SCCs) or similar legal frameworks.

5. Data Security

We take data security very seriously and implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include:

  • Encryption of sensitive data (e.g., SSL for secure connections)

  • Access controls to limit who can access your information

  • Regular security audits and vulnerability testing

6. Your Rights

Depending on where you are located, you may have the following rights regarding your personal information:

  • Right to Access: You can request a copy of the personal data we hold about you.

  • Right to Rectification: You can request corrections to any inaccurate or incomplete information.

  • Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data, subject to legal requirements.

  • Right to Data Portability: You can request a copy of your data in a machine-readable format.

  • Right to Restrict Processing: You can request that we limit how we use your data.

  • Right to Object: You can object to the processing of your data for certain purposes, such as direct marketing.

  • Right to Withdraw Consent: If you have given consent for us to use your data, you can withdraw that consent at any time.

To exercise any of these rights, please contact us at hello@caringwithoutborders.org.uk.

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for legal, tax, or accounting purposes).

8. Cookies and Tracking Technologies

We use cookies and other tracking technologies to:

  • Understand how you use our website.

  • Enhance user experience with personalised content.

  • Track and measure the effectiveness of marketing campaigns.

You can control or delete cookies through your browser settings, though disabling cookies may impact the functionality of our website.

For more information, refer to our [Cookie Policy].

9. Children's Privacy

Caring Without Borders does not knowingly collect personal data from children under 13 (or under 16 for those in the EU) without verifiable parental consent. If we discover that we have inadvertently collected data from a child without proper consent, we will take steps to delete that information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Effective Date" at the top of this page.

We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Caring Without Borders
Email: hello@caringwithoutborders.org.uk
Phone: +44 7597 284520
Address: Global

Key Points for Global Compliance:

  • GDPR (for EU users): Clarify data collection, consent, and rights to access, rectify, and delete personal data.

  • CCPA (for California users): Allow users to opt-out of the sale of their data, request data access, and deletion.

  • International Users: Inform users about data transfers and protections, ensuring compliance with global data privacy laws.